Newport & Lane – Terms & Conditions

Newport & Lane Kitchen & Bathroom Installations Terms & Conditions Of Business
Here at Newport & Lane, we recognize that the majority of people are genuine and like to build working relationships on a trust basis. That said, every company requires terms and conditions to protect itself and its customers from uncertainty. We hope that you find these reasonable and if you need clarification on any of the points below, please contact us. By accepting a quotation, instructing Newport & Lane to carry out any works or placing an order with us you agree to these terms and conditions.
Booking/Cancellation Policy
  1. This quote/estimate is open for acceptance for a period of 30 days providing the work can be commenced within 90 days both periods from the date of quote/estimate and thereafter may be subject to revision or withdrawal.
  1. All dates or times given for the start of or duration of the works are given in good faith based on the information gained during the survey and our current workload commitments. These times may be varied, however, due to unforeseen circumstances i.e. emergency call-outs, breakdowns etc. or to circumstances beyond our control. No liability will be accepted if it is not possible to meet client’s timescales.
  1. An order for work is confirmed only when a quote/estimate has been accepted in writing. This may either be by email means or by post. At this point the order becomes subject to the cancellation conditions detailed below.
  1. The date on which a confirmed work order is carried out can be changed with the approval of Newport & Lane only. We will make every possible effort to accommodate requests to change dates but this is not always possible.
  1. Any work order may be cancelled with 14 days notice and no fee will be payable. If an order is cancelled with 7 days or less notice the order is to the deposit not being refunded. These charges exist to protect our business against lost revenue caused by late cancellation of work when we could have taken on another work order.
  1. Very occasionally, we attend a work order where there is a fault that we have not been informed about (i.e. a stopcock that does not stop water flow.) If we are unable to complete the planned work as a result of this (i.e. changing bathroom taps which becomes impossible if we cannot switch the water off) then we will charge a 1-hour call-out fee to cover our costs incurred.
  1. A full works schedule can be provided upon request should the quote/estimate be accepted. This schedule will give a brief outline of the proposed work to be taken place and also a proposed timeframe for completion. This schedule is however subject to change at any time without prior notice.
  1. A deposit of 50% will be taken for all jobs with materials & labour totalling over £500.00 prior to work commencing. Deposits to be made no less than 14 days before work starts to avoid delay or disapppointment unless otherwise arranged. Balance to be paid on completion and no later than 48 hours after works are complete unless otherwise arranged. If the deposit is not made on time and/or no correspondence has been made, any booked dates will be invalid. Refunds on deposits can only be accepted no later than 7 days before commence date. Please allow up to 28 days for any refund. Kitchens are to be paid in full either along with deposit to us or can be paid separately by the customer at the supplier. The taking of a deposit secures the booking in our schedule & allows for the purchase of materials.
  1. The attached quote/estimate is based on a non-intrusive survey of the property and, as such, it is assumed that any existing systems/structures that we connect to are in good condition and in working order. Should we find, during the course of works, any faults with the existing systems we reserve the right to make a change for correcting the same. Should the client fail to mention any relevant facts relating to the existing installation we reserve the right to make a charge for correcting same.
During Works
  1. Whilst all reasonable care will be taken during the execution of the works, no responsibility can be accepted for any faults or failures that may occur to existing pipework, fittings, equipment, etc. due to disturbance caused by the proposed works.
  1. Dismantling, clearing and re-instatement of any fitted cupboards, etc. to permit the proposed works to proceed will be charged at extra cost unless specified.
  1. If, during the execution of the proposed works it is necessary to gain access to floors below fitted carpets, these will be lifted by us and laid back on completion. No re-stretching or fixing has been allowed for unless specified.
  1. During the execution of the proposed works, it may be necessary to isolate various water, gas and electrical services. This will be advised in good time and the period of isolation will be as short as possible.
  1. Prior to commencement of work involving gas appliances, the existing gas supply will be subject to a soundness test to check for compliance with Gas Safety Regulations. Any faults found will be advised to the client and any rectification works required may be subject to additional charges.
  1. It has been assumed that unrestricted access to all relevant parts of the property will be afforded to us during the course of the works. Any delays caused by restricted access not notified at the time of survey may be subject to an extra charge and/or delay in completion.
  1. Where other trades are involved in the works and these trades are not under our control any delays that may be caused to our progress by these trades may be subject to an extra charge and/or delay in completion.
  1. Unless specified the works will be carried out in one continuous visit. Extra visits at the request of the client or caused by circumstances beyond our control will be subject to a surcharge and may affect the completion date.
  1. Any additional works that the client requires to be carried out whilst the specified works are being executed will be charged at extra cost. An indication of such cost will be given and the clients agreement to same will be obtained before the additional works proceed.
  1. No allowance has been made for out-of-hours working unless specified or to suit our own requirements.
Warranty Details
  1. Newport & Lane provide a 12 month warranty on all workmanship and a 12 month warranty on parts supplied by us. This warranty comes into effect when full, cleared payment has been made by the customer and is subject to the following exclusions/limitations: –
  1. Any evidence of tampering with installed parts or the surrounding workmanship will invalidate the warranty. This includes DIY work and work by other companies.
  1. Newport & Lane will visit the property to remedy warranty faults at the earliest opportunity.
  1. All materials provided & sourced by Newport & Lane carry a full guarantee with accordance to manufacturers guarantee. Any materials NOT supplied by Newport & Lane cannot be guaranteed.
  1. Whilst certain items may be specified by name or model, we reserve the option to supply goods of a different manufacturer providing they shall be suitable for the purpose intended.
  1. Any items or materials supplied by the client or others for our fixing will be unpacked and inspected in the presence of the client. Any faults found will be pointed out to the client whose responsibility it will be to obtain replacement items. Any delays caused by faulty or damaged items may be chargeable, may result in us withdrawing from site and may affect the completion date of the works.
Payment Terms/Late Payments
  1. Payment for projects is due within 48 hours of the issued invoice. Any payments not received within this timescale attract interest calculated daily at 8% above the Bank of England base rate. Payment for smaller maintenance, domestic customers are due on the day of completion. If paying by bank transfer the invoice allows 4 working days for funds to reach our account.
  1. Ownership of any materials supplied, whether fixed or unfixed, shall not pass to the client until payment in full has been received for said materials. We reserve the right to take whatever legal action may be necessary to secure payment for the works carried out and materials supplied either fixed or unfixed.
  1. For business customers, payment terms are usually a strict 14 days from the date of invoice unless otherwise agreed in writing. Payments by cash or bank transfer are accepted. We aim to provide the best quality service to our business customers in return for prompt payment. All late payments incur interest (charged daily) in accordance with the Late Payments of Commercial Debts Act 1998. This act allows us to charge 8% above the current Bank of England base rate.
Delivery Acceptance
  1. All deliveries to customers, whether from Newport & Lane or any of our suppliers shall be signed for on arrival. The signature indicates that the goods have been delivered as per the delivery note. Any errors should be noted and signed for on the delivery note by both the driver and customer.
  1. Customers should check the delivery and report any faults within 48 hours of delivery to us by phone, email or writing (a letter stamped by Royal Mail within this 48 hour timeframe complies with this policy). Claims for damaged or missing goods after this time will not be honoured. This policy is in place to allow us to comply with our supplier’s terms and conditions and it does not affect your statutory rights.
Chargeable Extras
  1. When we give a quotation for work it assumes that all the information we are given by the customer is correct. If, for example, we are asked to tile a concrete sub-floor, which then turns out to be a suspended chipboard floor, the customer must bear the additional reasonable cost to make the subfloor good. Homeowners who are unsure of certain facts are advised to say so during the quotation appointment.
  1. Airlocks can sometimes occur on low-pressure plumbing systems when the system is drained down. Air enters the pipe and on re-filling the system a high point on a horizontal run of pipe traps that air. The root cause is poor installation of pipework and as such we cannot be responsible for this, although we will fix the issue at additional cost.
  1. A well-maintained central heating system makes them easy to work on. A poorly maintained system causes lots of issues when maintenance work is required. All customers will be asked when they last had their heating system serviced and this will be noted on the quote. If, on starting the work, this does not appear to be the case, a revised quote for the work will be given.
  1. Electrical work sometimes incurs additional unforeseen costs when systems are tested. Any faults detected during electrical test should be put right as a matter of safety.
Waste & Waste Removal
  1. Newport & Lane is not responsible for removing waste from site unless the Waste removal charge is paid.
  1. A charge of up to £100.00 is applied to bulk waste removed from site due to charges incurred by Newport & Lane for disposal dependent on the amount of waste removed.
  1. The price specified above does not include the removal of any dangerous waste materials such as asbestos found when carrying out the works. This will be subject to an extra charge.
Title of Goods
  1. Goods remain the Property of Newport & Lane until full payment has been received in respect of the relevant invoices.
  1. All material & copper prices are correct at date of Quotation. These may vary at any time without prior notice in accordance with suppliers pricing.
  1. It is the responsibility of the client to ensure that all children and pets are away from the areas in which the work is to take place for health and safety reasons.
  1. If the proposed works are being carried out in a leasehold property it is the sole responsibility of the client to ensure that all necessary permissions’ have been obtained in writing from the landlords/managing agents. We accept no responsibility whatsoever for any works carried out without the necessary permissions. We can provide details of the proposed works if so required at possible additional cost.
  1. Acceptance of this Quotation/Estimate/Invoice bounds you also to have read and accepted these Terms & Conditions.